Skip to main content

Woman Says Air India Gave Away Mother's Business Class Seat, Airline Reacts

A woman took to X to slam Air India after the airline allegedly gave her mother's Business class seat to another passenger on a flight from Delhi to Washington DC. The user, Vitasta, called the airline's behaviour "absolutely ridiculous" and criticised Air India for showing "no regard for customers.''

In a tweet, she recounted the frustrating experience saying how her mother was initially told that her business class seat did not recline. She was then told that the seat was reserved for the crew, but later another passenger was seen sitting there. Meanwhile, her mother was moved to economy class with a fixed armrest which was ''uncomfortable and unacceptable'' to her. 

''@airindia how dare you give my mom's business class seat to someone else on a long haul flight from Delhi to Washington DC? First telling her the seat doesn't recline, then saying the seat is for the crew and then she finds someone else sitting there as she is sent to the economy?'', Ms Vitasta wrote on X.

''Absolutely ridiculous behaviour and no regard for your customers! We will be complaining about this. Air India, do better!'' she added.

Here's the post:
 

The airline later reached out to her and assured her that they were investigating the matter on priority with the airport team. ''Dear Ma'am, please be rest assured that we're investigating the matter on priority with our airport team. We'll connect with you soon,'' they wrote. 

Later, the user said that the airline offered to compensate 75% of the fare, and gave her an upgrade voucher. 

''Here is the update: they've compensated 75% of the fare + an upgrade voucher (what a joke). The ground staff at Delhi was extremely rude and behaved disgustingly. My mother was listed in the flight manifest as a business class passenger, yet made to ride in economy,'' she wrote. 

''The issue remains that a passenger was given my mother's seat. A business seat was indicated on mom's boarding pass. My mother who has health issues and paid a higher fare to travel in comfort was told by the Delhi ground staff that her luggage would be taken off the plane if she didn't simply take the economy seat,'' she added. 

However, internet users were not convinced by the airline's compensatory actions and asked the user to file a complaint against them. 

One user wrote, ''Please file a complaint with the Consumer Forum for deficiency of service.'' Another commented, ''Don't accept the 75%, she paid for a service and didn't receive it, she should get 100% minimum.'' A third said, ''@airindia's careless, arrogant culture would never change irrespective of who owns it. This behaviour wouldn't change no matter what.''

A fourth added, ''Compensating the fare is no solution. Your mom booked a business-class seat for comfy travel. Getting money back is not a solution. Air India can't get away by refunding. The whole point of booking a business class seat was for comfort. Refund of money is neither here nor there.''

A fifth wrote, ''Terrible. Wish she had refused to fly. They should better refund the entire fare for the mishap.''



from NDTV News- Special https://ift.tt/lv8yYd2

Labels

Labels:

Comments

Post a Comment

Popular posts from this blog

All About The 'Benadryl Challenge' That Claimed The Life Of A US Teen

A 13-year-old boy from Ohio, US tragically died after overdosing on over-the-counter medication while attempting a viral TikTok trend, New York Post reported. The teenager died after ingesting 12 to 14 pills of Benadryl, an antihistamine as part of the 'Benadryl Challenge' on the social media platform TikTok. What is the 'Benadryl Challenge'? 'Benadryl Challenge', encourages its users to take dangerous amounts of the over-the-counter-drug diphenhydramine, commonly found in products like Benadryl and other OTC medications. The challenge, which particularly targets teenagers, urges them to take 12-14 pills at a time to induce hallucinations. Participants then record the whole ordeal on TikTok to share their hallucinating experience online.  The stunt became popular around 2020 when teenagers uploaded their attempts on TikTok, a report by the  New York Post  said.  Notably, Benadryl contains diphenhydramine, an antihistamine that temporaril...
Post a Comment
Read more

Video: Priyanka Gandhi's Meet And Greet In Wayanad Day Before Nomination

Congress general secretary Priyanka Gandhi Vadra was seen meeting residents of Wayanad this evening, a day before marking her electoral debut by filing her nomination for the bypoll in the Lok Sabha constituency. Ms Vadra was greeted warmly by locals and she was seen shaking hands with people, asking their names and clicking selfies with them. She also visited a local family in Wayanad. "Her hearty visit was greeted joyously by the locals and the mother of the house presented her with a rosary, which she used for years, as a symbol of her love & blessings," the Congress party posted on X. Congress General Secretary Smt. @priyankagandhi ji made a heartwarming visit to a local family in Wayanad on her way to Sultan Bathery. Her hearty visit was greeted joyously by the locals and the mother of the house presented her with a rosary, which she used for years, as a… pic.twitter.com/jndddaKJwL — Congress (@INCIndia) October 22, 2024 Both Priyanka and veteran Congress le...
Post a Comment
Read more

"Means The World To Me": Hina Khan Received Birthday Surprise From Fans

Hina Khan turned a year older on October 2. Recently, the actress shared a glimpse of her birthday celebrations. The short clip begins with Hina walking into a room filled with bouquets, balloons, and gifts, leaving her pleasantly shocked and in tears. Among the many surprises was a cake designed to replicate Hina's bridal ramp walk from a few weeks ago in Ahmedabad. In the video, she can be seen cutting the cake, surrounded by her family. Currently battling third-stage breast cancer, the actress was deeply touched by the gifts her fans sent on her special day. Alongside the video, Hina Khan shared a note expressing how overwhelmed she felt by the love and support she received from her fans. She wrote, "It's been so many years of constant love, fanfare and unshakeable Support. I am blown away by your Dedication, Your Support, and Your Genuine Admiration every year. You outdo yourselves every single time. In every thick and thin, in every hardship, every Challenge.. you ...
Post a Comment
Read more